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Shipping Policy

Shipping is free for all YE customers

Local Orders

We ship all Australian orders from Sydney via Australia Post or similar Courier Service or occasionally via our Asia Pacific warehouse. You will receive an email notification with tracking information once your items have been shipped.

We endeavor to dispatch all orders within 1-4 business days. Please allow up to 10 business days for your order to arrive with standard delivery (please note some areas outside of the major metro cities may take longer). If you have an urgent order please select express shipping at checkout or contact us to discuss alternative delivery options.

International Orders 

We ship to most countries in the world. Expect up to 7 business days for delivery.

Fast delivery

Average 5-10 Days Anywhere

30-days return

For peace of mind

Online support

We communicate within business hours within 24 hours.

FAQ

Tracking Details

We use https://www.trackingmore.com/ to track our orders

Why multiple warehouses

  • We started in Australia but now also offer shipping overseas and therefore needed to expand to a more central delivery hub. We sometimes ship from our Asia Pacific Warehouse to Australia if it will be faster for the consumer or the product is made on demand.

Will my item be sent in one package?

  • For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

Is it possible to expedite the order (Get it much faster)

  • Yes - contact our support team and we will see how we can arrange that for you.

  support@yellowelement.com.au